Warranty Policy

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Geekvape provides a quality assurance period of 90 days from the date of purchase (Warranty Period) to all of our authorized distributors and wholesalers who sell our authentic products, our warranty policy applies only to those customers who purchase directly to Geekvape (distributors and wholesalers). If you have purchased the product from an unauthorized dealer, all support and warranty issues should be directed to that dealer.

Note:
Our warranty does not cover atomizers and accessories due to it being a consumable product, however if the product happens to be in faulty state at the time of receiving the goods, please inform us immediately prior to using it (making contact with foreign objects such as e-liquid).

Please keep your proof of purchase and the verification code well in case of needing warranty service.

How to submit a warranty claim

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If it is within the 90 days Warranty Period, please contact the dealer where you purchased your product, or you can also contact our warranty center if you are in the US. If the problem can't be solved, please see below to learn more on how to submit a warranty claim for further assistance.

CHEKLIST

Before you sumbit a warranty claim, please make sure that you have the following:
1. Date of purchase is within the 90 days Warranty Period
2. Copy of receipt or proof of purchase
3. Picture of the Serial Number and Authenticity Code
4. Videos or pictures to show product issue explained clearly
5. Preffered shipping address and best contact number where you can be reached

SHIPPING FEE

If your item is covered under warranty, the shipping cost of the replacement will be covered .
If your item is not covered under warranty,you will be responsible for any costs associated with a return or replacement.

DISCLAIMER

Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. Geekvape warranty service center reserves the right to deny any warranty service.
Please check the warranty prior.

Thanks for your support and patience, We apologize for your inconvenience, To enhance our professional handling after-sales efficiency, here our professional team platform, please feel free to send video and issues to here, We will reply you within 1-3 working days, thanks.